Your privacy matters. This policy explains how Hines Wellness Services, PLLC (doing business as Eclectic Counseling, License #101081) collects, uses, and protects your information. I take confidentiality seriously, and I want you to feel informed and protected.
What Information I Collect
I collect personal information you provide when you reach out, like your name, email address, and anything you share through the contact form or consultation scheduler.
Once you become a client, additional information is gathered through your intake paperwork and during the therapy process.
How I Use Your Information
I use your information to:
- Respond to your inquiries
- Schedule appointments
- Provide therapy services once you're an established client
I do not use your information for marketing without your permission, and I never sell or share your personal information with third parties.
Data Security
- Before you're a client, I communicate via my professional email: [email protected]
- Once you become a client, all communication is conducted through SimplePractice, a secure, HIPAA-compliant platform
- All client records are stored securely in SimplePractice
- Payment processing is handled through SimplePractice's integrated payment system, a secure, HIPAA-compliant vendor
- This site allows you to decline all cookies if you choose
I do not process clinical information via email or social media. All clinical contact takes place in-session or through secure platforms.
Analytics & Website Data
To understand how visitors use this website and to improve user experience, I use basic website analytics. Analytics collect non-identifiable information such as the pages you visit, the length of time you spend on the site, and general technical data (browser type, device, etc.).
- No Protected Health Information (PHI) is collected, stored, or transmitted through this website.
- Analytics data is used only to understand general patterns of website use, not individual behavior, and cannot be linked to your therapy records or identity.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting me directly.
Contact
If you have questions about this policy, reach out at [email protected].